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Forums - PC World/DHL Home Delivery Service - PC Advisor /* */ Expert Advice You Can Trust " width="14" height="15" border="0" /> About Magazine Log In Register Search: FREE Wi-Fi Router with PC Advisor Subscription FREE EMAILNEWSLETTERS Home News Reviews Blogs - New products Subscribe Forums Shopping Jobs Competitions Downloads RSS Podcast Vista Ultimate NEW! TOPIC ZONES: Broadband Advisor Business Advisor Digital World Laptop Advisor Mobile Advisor Security Advisor Photo Advisor FORUMS: Helproom Consumerwatch Digital World Speakers' Corner Webdesign Networking Absolute beginners Windows Vista Mobile World Business The magazine Click here for a FREE preview of a recent copy of PC Advisor plus a great subscription offer Latest issue Cover disc Subscribe now Back issues Your subscriptions Poll Microsoft is pushing ahead with the June 30 cut-off for new Windows XP licences. How will this affect your next PC or laptop purchase?: I'll buy an XP machine before June 30 I'll buy an XP machine after June 30 using a 'downgrade licence' I'll buy a Vista machine I'll wait for Windows 7 before buying a new machine I'll buy a Mac I'll buy a Linux machine View poll results Have your say in thePC Advisor forums! Consumerwatch Download forum rules PC World/DHL Home Delivery Service Forums > Consumerwatch Search forum: Start new subject | Reply to this subject [1] mimram Wed, 14/11/07@08:48 I have just spent the most frustrating fortnight trying to take delivery of a Belkin modem router purchased at PC World.For some reason DHL seem unable to find my delivery address (a firm of Chartered Accountants in Hertfordshire to which I have 50 plus personal parcels delivered each year - everything from aftershave to dogfood!). Each working day since 2 November the router has been loaded on a van, toured areound Hertfordshire and returned to the DHL service centre each evening. Nobody attempts to contact me to sort out the problem and when I try to contact either PC World or DHL it is like swimming through treacle!This morning I am cancelling the order with PC World - no doubt my new order with Misco will be delivered tomorrow morning as promised.I am now going to be wary of anything that may be shipped to me via DHL Home Delivery (and quite honestly customer services at my usual suppliers, CCL Online, Misco, etc are far superior to PC World. laurie53 Wed, 14/11/07@20:24 I simply will not order from any company that "delivers" via DHL, because they don't.(Deliver, that is). в‚¬dstowe Wed, 14/11/07@22:10 I have a client in Canada who urgently needed a small package of original artwork from me. I usually use FEDEX but for some reason, this time I chose DHL. I went to their web site and filled in the on-line forms but was told by the site that the post code was incorrect for the country I was sending to (bear in mind that I've been sending packages to this same company at the same address for about three years). I double checked and saw it was correct so I tried phoning. After the half hour of swimming through treacle as described above, again I was told not only that the post code was wrong but also that they couldn't deliver to that city (Edmonton, Alberta). What?Back to using FEDEX. mimram Thu, 15/11/07@08:03 Seems it was not just me being unlucky!. nwbremner Sun, 23/12/07@10:39 dhl as an ex dhl courier who has worked for the home delivery service all i can say is it is a poorly set up badly orginised shambles of an operation and is the main reason i am an ex dhl courier.and mimram you are defienetly not the only one but i must also say that its not necessaraly the individual couriers fault there are some good couriers out ther it more the way the whole operation is orginised laurie53 Sun, 23/12/07@19:42 As I've said in previous posts, I will not now deal with any company who uses DHL as a courier.The ultimate idiocy was once when we were in the garden and the driver actually came into the house to leave a note on the table advising us that we could pick up from the depot, 50 miles away!100 mile round trip for a packet costing less than a tenner? I don't think so.On another forum I have seem similar comments about DHL from US consumers, so we are not alone.One example of German efficiency not at its best. Bald Eagle Wed, 26/12/07@06:40 A few days ago DHL delivered a package to our house. Thinking my wife had ordered it I signed for the box and took it to her. She hadn't ordered anything and it was addressed to me anyway! It had a security label on it saying that DHL had resealed the box. When I opened it there was an A4 sheet with my correct name, address and telephone number on it but not an invoice. Hence no return address. It contained a Polaroid made remote control for something or other, video? It is still sat in my house awaiting pickup.BE ronalddonald Fri, 22/02/08@21:00 i had the same problem had same problem when i used amazon dhl couldnt find my address even though city link can, royal mail can, i live in london. i eamiled them but to no avail they coudnt deliver a free delivery so now i dont use them if fact there should a forum against them for the silly billy thigs tehy do. clara08 Mon, 07/04/08@15:55 dhl I was interested to read the remarks about dhl's service. I'm doing some research into courier servcies and would love to hear from anyone who's got experience of being a courier. rickf Mon, 07/04/08@21:23 I thought DHL was Australian. numskull Tue, 08/04/08@08:02 I had to telephone DHL yesterday evening because they could not find my address! I know my postcode is not on many sat navs but it is on multimap and google maps. I shall see if I receive my delivery today as promised. clara08 Tue, 08/04/08@11:14 dhl Has anyone had anything go missing while it's been in the possession of a courier? What did you do? anchor Tue, 08/04/08@13:04 DHL is owned by Deutsche Post, (the German post office), trading as "Deutsche Post World Net".click here Sj67 Wed, 09/04/08@17:46 I ordered from dhl once it took around 6 weeks as it was from the usa and england. Royal mail did the final delivery as it is england. But 6 weeks is still a pretty long time to wait for a parcel. Plus there was an extra shocker when the custom's bill came - money grabbers is all i could say. [1] Forums > Consumerwatch Back to top To post a message to this subject you must be a registered member of this website and logged in. If you already a registered member please log in to the site using the form in the 'User Area' above. I want to... Register with PC Advisor. 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